allbirds-au.myshopify.com

Very happy with the shoes so far, but not at all happy with the delivery method. The FAQ on the website states: "All deliveries are shipped with DHL Express", which is obviously incorrect. The company used Aramex, which would be my absolute last choice of courier within Australia. 6 days between 2 capital cities, then another 2 days to actually reach me. Unacceptable. On the positive side, Allbirds customer service did respond to my emails promptly

I find these really comfortable, but hard to get on. Even though they have laces, they are a tight slip on, but there is no loop at the back to help pull them on. My other criticism is the shoes are grey, but the laces are blue. Yes, grey laces are available in NZ, but can’t purchase them as in Aus.

Delivery was reasonably fast this time. It used to be very fast.

I love the blue with white soles. I love the cool light feel of the fabric. Really good summer shoes. Not great for any serious walking but fine for casual wear, and smart enough for me to wear to work (I work in a school). The fit is pretty good. Even though my toes end near the tip, it feels fine because of the give of the fabric. The only improvement I would make is creating them in half sizes, as that little bit extra room at the front would be nice, but not essential. The review email is a bit weird though. It has the place to select stars and write the review in the email, so I write the review there. Then I click the button that says "write review" and it opens a new page that says "Thank you for reviewing Men's Tree Runner!" but also asks me to select number of stars and write a review there. So I'm not sure if the review I wrote in the email went through. I copied and pasted it anyway but it is a bit confusing.

Easy to order online. Fast and seamless delivery. The only flip side is that if you want to chat to a real person, it takes some time for a reply as most of the responses are AI generated.