echelon-store

Taking the Facebook community complete out of the equation on just focusing on the bike and the content. There are still too many glitches in the matrix. I still have a handful of rides that I completed that were never given credit for the ride. I did a full live 60 and 75 back to back one Sunday and got no credit for it. I reached out to John Santo who didn’t seem to really care. I would like to see the good instructors get retained. It seems there is a lot of turnover recently. I get it happens in the fitness industry but riders develop relationships with these instructors. Customer service still leaves something to be desired. The best way to get responses is through Facebook chat which is ridiculous. There needs to be a way for customers to track support tickets. I have about 30 open tickets that were never corrected and one day I’m gonna have ammunition for a claim. Price of the app is way too high. I only hang around for the friends I’ve made here.

I love the community, classes, and instructors. The instructors are too notch. I dislike that local riders can no longer ride in the Chattanooga studio. That has been a huge disappointment and it was one of the reasons we originally chose Echelon over competitors. I cannot describe my level of disappointment and shock that I have been waiting to get my membership renewal fixed since December 1 and still do not have resolution nor any confidence that it will be fixed anytime soon. I cringe whenever I work through an IT issue because I know it will likely be an ordeal or never solved. find it disappointing how changes/updates to the app/calculations/etc. are not communicated and how often they occur.

I really enjoy my bike. Beginning to use it more. Starting to use with different routines.

Apart from Mel function at start, which left me with a broken elbow, it’s working pretty well.

I can’t give this anything more then three stars until you open up tablets and allow them to download apps.