phase5boards.com

The repair to our board was great. The customer service side not so much. it was lacking the personable aspect of it. You know a customer buys 6 boards in the course of 1 year. Damages the newest board we paid 1400$ for. sends it back to the mfg for repair, and the shipping cost to Glaspro was 250$ Canadian, the shipping back was 215$ . So a total for that board pushing 2000$. And they can't even sign their emails with their name? They couldn't take the time to throw a t-shirt in, or any type of swag or even a sticker to say hey, thanks for the business.. The only thing in the box back was the receipt.. I don't know just seems lame to me. Don't get me wrong though, super happy with the repair. It was our fault 100%, but the customer experience was lacking in a big way... I mean how many people in Canada send their boards back to Florida for repair? I wouldn't think many. It was because we believe in Phase 5 boards, it's our favorite brand, we follow them on all social media platforms, and recommend them to everyone. So that's how i felt when we got the board back.

Ordering the board and customer service was fine. I disappointed in the overall experience on the new board.

Service and shipping were great, but the board has blemishes

Over priced

I ordered the 2025 model year because I liked the color-way. Phase Five sent me the 2026 color-way with no heads up. I can’t believe I spent $700 on a board and received something completely different than what I ordered with no discount or remedy.