Unresponsive customer service regarding simple
Unresponsive customer service regarding simple return
My experience with HB Sports Inc. has been frustrating due to poor post-purchase support. I ordered a glove that turned out to be too narrow for my hand. The item was only tried on once, immediately placed back in the box with all original tags attached, and kept in 100% brand-new condition.
I reached out right away for a return. Support sent an initial reply asking to confirm that tags were intact and the product was unused. I confirmed immediately, but three days have passed without any reply, return authorization, or next steps. Prompt communication is essential when dealing with standard returns, and the lack of follow-through here has been very disappointing.