Some confusion with returns, but overall great experience
I bought a Vivid fullsuit on sale just before Black Friday - but I accidentally forgot to use the offer code and paid the full price. Since Xterra was closed for the holiday and I couldn't correct my order, I ordered a second one using the offer code (planning to return the full price one). THEN a few days later the Vortex - an allegedly better suit - went on sale, so I ordered that one and returned the two Vivids in mid-December. After a ton of emails with customer service, and a lot of patience on their behalf, I finally got my refund for the two wetsuits at the end of February. It took a while, but it did eventually come!
The Vortex wetsuit itself is great. I ordered a medium, and it felt too tight at first but adjusted well when in water. Can't say much about ocean wear, since I've only used it so far in freshwater lakes. I bought it for my first triathlon and don't have any complaints!