mcstaging.repfitness.com

Terrible service. Terrible company.

why am I doing a review when I still haven’t got my equipment

I know these times are challenging, but this was perhaps the worst customer experience I’ve ever had in any industry. Period. I bought two large pieces of eqiupment. Both were RepFitness failures. 1. Pull down and Row machine. NO INSTRUCTIONS for assembly?! One picture of the thing and that’s it. It should NOT be sold as a DIY thing if no instuctions. I called many times (no answer) and emailed a few times to get instuctions. Nothing. 2. Leg press. This was supposed to be delivered. Delivery was about 2 weeks late Then the guy shows up with a pallet and drops it off in the middle garage. now I have this machine that weighs perhaps 2000 pounds in the middle of my garage and I have zero idea how to move it. Zero idea how to disassemble it so it can be moved. It is useless where it is so in a nutshell, one star. If I must give one. Why should one be forced to give one star anyway?! Zero stars sounds good. I could still use help. But I gather nobody is there to answer the phone or nobody cares. one of the two.

Paint was peeling off of bench and welds cracked off but ends when bolts were tightened down you guys need a better quality inspection before you ship stuff out to customers who are expecting quality gym equipment for their money !!!!!

I purchased a GHD on December 10. The next day the item was sent for shipping with an estimated date of December 17. On December 18 we received 1/2 packages - the pads. We assumed the second box would be delivered the next day at the latest. We received notification that the second box would go back to Rep and emailed customer support with no answer. It’s now December 24 and still no information from Rep or UPS.