mcstaging.repfitness.com

Today was my expected delivery date for my rep fitness order. When my order arrived on the delivery truck 75% of my order was missing. In addition rep fitness provided me with an incorrect tracking number too which I attempted to track my order on three different links in which each company link resulted with an error message saying invalid PRO number. I was disappointed in the lack of customer service rep fitness provides I have sent numerous emails in which I have received the automatic reply but then would never receive a answer to my email or other follow up emails, On top of Rep Fitness not answering any of their phones. I Placed this order on April 2, 2020 and have waited all this time just to receive a small portion of my order. I am at wits end and I’m really considering canceling my order and filing a complaint with the Better Business Bureau.

Cannon ball grips shipped together with zero padding, box thin, completely destroyed upon arrival

I like the equipment I ordered but it took two to three months to receive.

I sent a separate email about this, but several of the weights I ordered were not on the wrapped pallet. This is tremendously disappointing after waiting for so long.

So incredibly disappointed with my experience. I waited 4 weeks for my husband’s Father’s Day gift to arrive. The AB 5200 Adjustable bench. It arrived a few days after the anticipated delivery date but I’m understanding of that since most places have delayed shipping. However, when the item arrived it was missing the seat for the bench. How is it possible to ship out an item without quality control to ensure that customers are actually getting items in their entirety. When I called customer service I was notified they aren’t monitoring phone calls. Then I sent an email with an auto reply that states I have to wait 3-5 days for response... 3-5 days for response after waiting 4+ weeks for an item that wasn’t delivered in its entirety. I sincerely hope they’re able to rectify this expediently so I can provide an update with a more positive review because at this point I would never recommend anyone purchasing from Rep.