Great customer service not so great product
My AB-5000 bench had a stripped bolt hole that held the seat to the bearing it swiveled on. I called during covid-19 and they sent me the new part. Once I installed it, the bench was even more out of line then it was out of the box. It would not even adjust up or down without scratching against itself. There was little room for adjustment and I mean very little. After swapping left with right bearings and so on, I decided to think outside the box. Turns out if you. Put a washer under the back rest bolt it works fine for some “magical” reason. I am not sure if this is cheap “China” manufacturing or bad QC, but I seemed to fix the problem. Rep sent the replacements in two days and were friendly about it. I didn’t want to return the whole bench, but I was worried about doing crunches on a missing bolt. Other than that, the bench is solid. The seat in the incline positions is very awkward and your feet do not touch the ground, but for a FID bench I would say it was well worth the money. I am sure I will use it for many years with very little problems.