www.campmor.com

I returned an item in exchange for one of a different size. The package cost me over $12 to return. Having not heard any info after confirming it was received, I called a week ago to ask if you received, and the woman I spoke to confirmed and that I would here within the next day or two via email. That was a week ago. I have had no communication from Campmor about my order: Has the new item been processed? Has it shipped to me yet? …no tracking info… no email …nothing!

I had a pair of vasque boots for 10 years and I loved them. So I decided to replace them with the exact same pair. However, they changed the fit on the boots so now the boot fits smaller than my old pair. Now they are the boots of pain and have given me giant blisters and bruises under my toenails.

I just bought 2 sleeping bags. They were fine, but the shell was more sippery than we wanted for use in an RV and the color not such a good match. So I went to return them and realized it would cost almost as much as the purchase price to do so. So I thought I would put them on Craigs list to minimize my loss and saw that they can be bought for less at Walmart where I could have returned them at the store and Amazon where I didn't have to worry about shipping costs at all. I usually like campmore, but the costs of the item and returns for need to be considered. In this case, it was not a great choice for me.

Your response to questions about orders is non-existent. I ordered a tent, got one with a different name, requested whether it was the same model and never got a response. Gotta believe someone could do better. Really poor!

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