Shop for Life

Bought this for Christmas and the egift was not delivered. After a reminder they sent it again. So nice to buy a bog as a present but no good if the recipient does not know!

I ordered a gift for my brothers golden wedding. It never arrived. I phoned up, to be told I had never ordered it. I went back to the site, ordered another gift, with an accompanying card, but was not allowed to chose another card, with that gift,,,,,the gift came with a fixed card. I had to change the gift, to get an appropriate card. I was told I would get an email to confirm my purchase....... I never did. I had to spend considerable time, and a few phone calls, to get a purchase, which was not my first choice. Along the way I spoke to Peter and David , who were as helpful as they could be. I understand that things are more difficult during this pandemic, but the whole process was a shambles. Other websites function very well, and seamlessley, so I issue a plea, to get the website sorted out before people start trying to buy gifts for Christmas. Wateraid is a brilliant charity, but it is very upsetting to see how the process of buying a gift can be so frustrating, and may drive other customers away to other sites Please, please, please, get the website sorted out, so that people may have an easy time when they try to buy a gift,

Over two weeks since I purchased my water bottle. Still awaiting delivery.

I love giving alternative gifts and was very disappointed that I couldn't choose a Christmas card for every gift. My initial choice of gifts were only available as wedding or birth cards.

Ordered the £450 rope pump as a bday gift. Requested it to be sent as an e-card....the e-card received was for a £80 loo. Disappointed at this error I asked for error to be rectified - after the weekend and the second attempt the card sent still had the same error. It was finally rectified a few days later...an IT glitch ....but very disappointed as the bday gift was ruined.