OakTree AcAdemy Marketing
Hi! Our team went on your website and created our postcard announcing our new school. The process was not complicated and the finished product was very nice. However, we are extremely disappointed with the misleading information we were given about which households received this postcard. We chose to use your mailing lists, and when we selected two zip codes, we asked for a postcard to be sent to every household with children 6-10 years old. We were told there were 4999 households with that criteria, so wanting to reach all of the potential households, we stretched our budget to send this amount. We have since discovered, however, that MANY households fitting that description never received a postcard. Furthermore, we were informed of people who DID receive a card and have no children at home!!!!
They told us they passed it to a neighbor who had children that age and they never received one!! We feel now we have wasted our money, trusting your instruction and guidance to send the postcards to eligible households. We are very disappointed and truthfully, we feel a refund is warranted. We would love to have an explanation as to why our product was not delivered as contracted.