businesswatchnetwork.com

This course was very helpful. We learned how to identify a truly difficult coworker vs. a moderately annoying coworker. We learned some good practices for preparing to provide feedback calmly and effectively to minimize escalation. Maybe the most important thing we covered was looking at ourselves objectively to determine if "we" are actually the difficult person in the interaction. Great course! I recommend it!

Very good information with tools that will assist in implementing techniques with employees.

Nolan was an excellent presenter. Everything was clear and concise and I have lots of ideas to now take forward in my work place.

Fantastic!! Exactly what we needed :)

Presenting in a remote worls