Well... getting the design right
Well... getting the design right took some "pulling teeth", but my customer service help Regina was awesome at working as the "go between", and we eventually got the look exactly how we wanted it. When the pop up arrived and I set it up for a look-see and test drive, it took two of us to do what normally one person can because there was a whole row missing screws, all the way across. I let Regina know and they sent me a whole pack of screws within just a couple days. We had what we needed (and then some) and were able to connect everything properly so it will collapse the right way and get all tucked back in its bag with no problems. All is well that ends well! Now I'm excited to bring it to our first conference in about a month!!