sectigo.com

Your KB is outdated, the support ticket system isn't working properly, and the assistance is slow and inaccurate.

It took a few months, and multiple contacts with your technical support. Multiple people told me different conflicting information. I needed to get a new password to sign the validation form, then I couldn't do it online, and needed scanned physical signatures, then the physical stuff didn't get processed by anyone, then I needed to do it online again, then finally someone told me how to get an account for the system where you sign the forms online. Complete disaster of an incoherent mess between attempts! FYI: This review is regarding completing the Enhanced Validation code signing certificate validation process. Last year when I did the same thing, the validation process was fine.

If you need help or have a question don't buy from this company

after ordering the recommended OV cert (Sectigo Support recommended) we could not get IP literal in the SAN or Common Name , support tickets have been open over 30 days still , no refund yet, no solution

Was promised a 50% discount on a wildcard certificate. The full amount was charged and now the sales person is refusing to answer emails.