sectigo.com

It has been almost two days since my technical ticket was summitted. You took my money but are in no hurry to help me resolve my issue.

The validation portal is not really helpful - It sets no expectations on timelines and doesnt really reflect whats happening. 3 Days after the order I logged a ticket and asked what was happening, Got told its pending me signing 2 agreements, this was never reflected on the portal. In each engagement with the Validation team over email I have asked a question. Each time I have asked a question it has gone unanswered, E.G. "How long will this process take", "Can you tell me the date and time you will call roughly" Each response from the validation team has been a short single sentence that doesn't provide any information at all. I feel I have to keep chasing them up for information on whats happening. As I stated originally we had hoped to get this certificate ASAP but are happy to accept if its impossible to achieve and adjust our projects timelines, however we need information and answers to do this. We chose Sectigo specifically because your commercial profile indicated that you are long established industry leader with a global presence and seemed like our best chance at fulfilling a urgent request. Instead the validation team has only engaged us way out of local business hours so communication is very slow and when we do hear something back its a bare-minimum update.

Paid for a personal S/MIME certificate, but cannot get it out of their system. Everything looks like from 1995. On every click a new error appears. Now I have to deal with the support for a dead simple certificate. Disappointing.

second time I have a problem with new certificate

I bought the program, paid for it, and it wouldn't not instal. I contacted support. I was told it was an internal problem (yours, not mine). They would have to escalate it to find a solution. I refused. If you sell a product , it should function. if it doesn't, you fix it there and then. I asked for a refund.