Software
Purchased a Microsoft office suite of products today and was assisted by Joe. After going through all of the steps that I was instructed to do the software did not install so I reached back out to Joe and he is currently working on installing it on my computer remotely. I would like to say that he has been extremely helpful and very quick to respond to all of my questions. Although not smooth(no fault of Joe's), Joe has made what could have been an unpleasant experience, quite comfortable.