zelens.myshopify.com

I cannot praise the formulas highly enough. They are wonderful, and they work. I have highly allergy prone and sensitive skin, and have spent half my life chasing breakouts but my skin has never looked so good. Its calm, nourished and glowing. I had a few questions in figuring out the right routine for my skin, and customer service is excellent; special thanks to Chiara and Claudiu for their expertise. I have just two reservations. The first is that I have twice bought products from different retailers that were expired, and I was left insecure about why they are still available for sale, and unsure if they were safe to use. The second is looking at the mounting stack of (mostly substantial glass bottles) I am getting through, I long for some kind of refill system. I know glass can be recycled but they are used up quickly and then thrown. Presumably the bottles also form a good part of the cost, and some of the serums in particular are costly. My wallet, and my desire to not be wasteful, would be very pleased to see the introduction of a refill system at some point.

The Zelens foundations are excellent in terms of product quality and I’m very satisfied with how they perform. What slightly disappointed me is that, despite a relatively high order value, there were no samples or small complimentary additions included. It’s not about the material value itself, but rather the overall customer experience and sense of attention to detail, which I often do notice with other brands in this price range. Overall I’m happy with the products and will continue using them, but the shopping experience felt a bit less considered than expected.

I have been using the full-size oil for many years and enjoy the plumping effect from the hydration it provides. This was the third travel size of this product I have bought. I was hoping the dispenser might have been improved as with my previous 2 purchases the dispenser provides far too much product. In fact it shoots out of the bottle, and is extremely wasteful. Unfortunately no such product development appears to have taken place and this bottle is just as bad as the last two. Regrettably I won't be buying any more of the travel size.

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