Dear WillowTree/Demdaco, I am writing
Dear WillowTree/Demdaco,
I am writing to follow up on my previous email regarding Order #463149, placed on June 10, 2026. I have not yet received a response concerning the duplicate charge on my account.
I have since received the item from this order, and I can confirm that I received only one item. However, my payment records still show that I was charged twice for the same purchase. (see attached)
Could you please review my order and billing information and provide an update on the status of the duplicate charge refund? I would appreciate your assistance in resolving this matter as soon as possible.
Please let me know if you need any additional information from me to investigate this issue.
Thank you for your attention to this matter. I look forward to your prompt response.
Kind regards,
Iliana Sze
Iliana.sze20@gmail.com
Order #463149