Urbanista US

I just bought them, the shipping is ok because once you buy it doesn't give information about when will be arriving but only that order has been fulfilled

The headphones did not work when I received them. I called customer service to see if they could help. They asked me to turn it on and off and push this button and that but it still did not work. I asked for a refund and how I could return the headphones. Customer service said I needed to try again to get the headphones to work with another technician. The headphones again, did not work. I again asked for the shipping information to send the headphones back. Finally after 3 weeks they emailed me a shipping label to send the headphones back. Now, my refund is nowhere to be found after 5 months, I give up! The headphones looked nice and I looked forward to using them. If you get a pair that work, great! If you get a pair that doesn't, then don't expect the quick, helpful, and accommodating customer service that most tech companies provide.

Continually fall out. Also, frequently drop connection. No longer use.

The head phones I purchased looked to be high quality. They only lasted two weeks.

I purchased an earpod for $99 and the very next day the same product went on sale. I emailed Urbanista the same day requesting for a credit for the price dropped? Urbanista replied a month later and declined the request due to the "promo had ended". Maybe if Urbanista responded the next day rather than a MONTH later, they may had approved the credit. Horrible Experience