Best customer service
We were visiting the UK for a very short time and the Tea Makers had a glass replacement teapot lid which was the only one I had sourced that would fit a beloved teapot which had sadly lost its lid. When we rang to see if there was a retail outlet I could visit in London, unfortunately there wasn’t one. What subsequently unfolded was the best customer service ever. The Tea Makers sourced the lid, posted it express to a London address and the next day we collected it. They waived the postage and included some beautiful sample teas as an unexpected bonus. Outcome - one extremely happy customer & a story that I have told countless people on how to serve customers with both efficiency, effectiveness and a very personal touch. Highly recommended.