Pluses and Minuses
What's excellent about this chair is the supple leather, memory foam seat, back, headrest and footrest, the many many positions, the warming and massage.
What's not so great is the corded controller because the cord gets in the way of your elbow. So I bought the remote. It's not as intuitive as you would like, takes some time to figure out. The other rub is that the chair is slow to move to the selected position.
Having said all that, I wouldn't give up this chair for anything. It's really superb. So comfortable, restful, relaxing, even for a tall person like me (6' 3"). Expensive, but worth it,IMO.