www.sleepyhead.co.nz

I'm not convinced we got the same as what my daughters mattress is after speaking to the gentleman at the store. No where nearly as soft sadly.

Our mattress has a major fault which we have reported to Farmers Botany where the mattress was bought. We sent them proof of purchase plus photos of the large lump which has formed in one section. After six days with no response, we followed up the email and found it had not been passed on to the person I had marked as "Attention to". Our complaint was then passed on to Sleepyhead who have requested further photos: of the entire mattress, the faulty section, the barcode tag label, Proof of Purchase and the base without the mattress on it. I am now going to send these photos to Sleepyhead together with our Claim Number, and hope that we will eventually get a satisfactory outcome. We are very disappointed that so much is expected of us to date - the requirements of "Customer Service" seem to be all placed on us so far. I will not add photos as these have already been sent to Farmers Botany and Sleepyhead.

Hello, I’m so disappointed ☹️ in my bed after waiting delivery & two confusing delivery dates. Headboard first, followed 2 weeks later by double mattress & double base. It is soft and lumpy not at all what I emphasised to sales person at Farmers St Luke’s. Long -short when I queried about bed delivery dates he Stephen, said it was his colleague that sold me the bed. Only Two people work in that area of Manchester Bedding.... I sold my other bed. I have searched online for months . In the warranty it states give it a month I think after 48hrs one would know if the expensive bed one has purchased would be beneficial. Unfortunately it is not. Quality : Looks impressive Comfort feels lumpy & cheap😔 Regards, Kathe Brasell 0211677929

Bed turned out to be firmer than expected and now needs topper pad for sleep comfort. Hopefully softens with age, seems to be made very well, but a little disappointed at how firm the mattress has turned out to be compared to when tried in store, which was a lot different!

We bought the chiropractic because my husband wanted a firm bed. There is nothing wrong with your mattress - it is me. It was too hard for me. My husband is a vigorous sleeper and not having pocket springs is a disadvantage. We moved the new bed into the spare room, and retrieved our Sleepyhead Balance bed and ard both sleeping happily. When the time comes we'll get a new Balance. I do wish I'd known about the Sleepyhead test before we bought, as I certainly would not have acquiesced to the Chiropractor. I've found the test since, and guess what our best bed was? Balance. There is nothing wrong with your chiropractic as I said, and we will continue to be Sleepyhead customers. Yours sincerely HelenThompson