ES Commerce Cloud

I paid for express shipping and only when I sent an email asking about the location of the package 8 days later, is when an associate told me you weren't having express shipping right now, and that I would get a refund. the item arrived with malfunction, it doesn't stay attached to the base

I had 2 products break but only replaced 1.

Jai pas reçu on colis il a était livret a un autres adresse mais personne n'a mon colis jai contacter le service client et j'attends toujours une réponse

I have not received my refund for my return!!! You sent me this survey in 4 separate emails in 4 languages and not one is in English!

Came apart 2 months after buying.