Quipply

I've rated a 3 as this is my first time purchasing from your company and the two staff members that I've interacted with via email and one on the phone, both have been very nice. Thanks for all your help!

Donna Has been a very thorough and attentive customer service contact and I have been having fairly smooth transactions for years (?) now. However on March 22 I used a 25% discount code yet received the standard 10% discount. I contacted Donna, who was on vacation, and contacted Megan, and also received no response. I wrote to Donna again on 4/8 and got no response. I inquired again during an website chat with Megan and Megan said that she would have to research the discount code and vanished. I've had no contact from either Donna or Megan since and I must say that I am disappointed by the lack of response by both ladies.

I ordered what I thought was cake boxes...I got them from Walmart.com, but it was from PJPMarketplace. When they arrived, it was just the tops, no bottoms. I called Walmart and they indicated that they didn't have the bottoms. So I looked on the PJPMarketplace website and was unable to initially locate what I needed, so I called your customer service. The person I spoke to said she was "not a product specialist" but would take my information and have someone call me back. I waited a week and NO ONE called me. Therefore, I called customer service again. The lady I spoke to the second time was able to give me the product number for the bottoms which I ordered online. She said she didn't know who I talked to the first time, but they were wrong. It was extremely frustrating that I thought what I ordered was the entire cake box, then it fact it was not. The description was not clear that it was the top only. Additionally, as a customer, I expect when I reach out to customer service for an issue that the person I speak to is knowledgeable or can get me to someone who is.

service was fine but this is 4th email you have sent me begging for a review. take no for an answer, very annoying when you are busy trying to run a business.

Been trying since last Tuesday to make my normal monthly order and now it will not accept my credit card info. Same card I have been using on previous orders. My bank says everything is okay and they are not getting any declined credit card information from your website so the problem is on your end. I have spoke with at least 4 people already and still not resolved. Ken Thoele