www.mywineguy.com.au

I don’t buy masked wines as I like to know what I am buying.

wine good but unable to access my rewards points and no response to emails about that

A very well planned evening with a stellar range of Shiraz based wines from Australia, France and NZ. Good supporting finger food as well Plenty of options to explore including one or two absolute blockbusters but lacking the Grange and Henscke stars to complete the experience

Generally very happy with the service. I note that I have a $10 credit with you (an order was very delayed) but this wasn’t applied to my last purchase. How do I access this on my next purchase. Couple of comments, in many cases you don’t show the alcohol level which makes me go to other sites. Also there is a dearth of dessert wines. Regards, Fabian

You know I have been a customer for a number of years and grown to trust your recommendations and service. I am also aware that you have grown significantly and some experiences remind me that I need to check what you do. For example: I note you sometimes increase prices before offering a “special occasion discount"; a pre-release special offer has been more expensive than the offer later published on the web; a few shipments have obviously been “forgotten” and only shipped weeks later when I have requested a shipping update - even then there has been no acknowledgement! I share these experiences as a learning opportunity but watch My Wine Guy with interest to see whether I am a number in your system or a valued customer who is a person. Regards, Phil