Excellent customer service
I placed an order for a few items, they were delivered to an inpost locker but when I opened the package a bottle of nail polish had broken and the entire contents spilled over all the other contents meaning everything was stuck to the information leaflet. I immediately corrected the customer service team who arranged for my order to be replaced and they kindly added a serum by way of apology. This time delivery was via Royal Mail so received more quickly and intact thankfully.