www.konabbqstore.com

In the end I was satisfied. But it took multiple phone calls, no follow up and I was forced to prove that I was promised a free grill cleaner, I had to come up with order numbers and take a picture of the card that promised this was a free gift and had to refuse to give you a payment method.

I ordered a product that came with a free gas tank fill measurement magnet. I ordered it using the steps provided and it's been stuck in another statement per shipping. I reached out to Kona support with no response.

Received damaged merchandise, emailed seller several times, only to have emails returned as non-deliverable. Put item in dispute, Credit Card Co. has contacted seller, STILL NO RESPONSE. Unacceptable customer service, as well as damaged product …. Note damage to product did not occur in the shipping process, but a damaged product was shipped to me—meaning damage occurred to product PRIOR to shipment. So no quality control in shipping and absolutely no communication from seller. Extremely disappointed.

i ordered 2 pcs got 1

I never received the smoking guide chart as promised. Also, the 2 sample packs received were disappointingly small.