www.konabbqstore.com

I never received the smoking guide chart as promised. Also, the 2 sample packs received were disappointingly small.

Go back and look at my previous response.

It was any better then anyothet bbq cleaner

Sketchy

I placed 2 Black Ice Packs in my insulated bag with my frozen food and made sure that the bag was zipped close. However within 12 hours the food had either thawed completely or was in the process of thawing 😫I able to save some and other items had to be thrown away because I couldn’t refreeze the items. I’m not sure now exactly what the Kona’s Black Ice Pack purpose really is. But I had the biggest disappointment when I opened those insulated bags in less than 24 hours and my food was ruined. I don’t know what I did wrong I followed the instructions as best I knew how. Thanks for the opportunity to share my experience with the product. Please answer this question are the Kona Black Ice Packs made to keep frozen food? And why did the packs themselves thaw as well after following the instructions and being frozen for 2 days before using?