First exchange was free shipping.
First exchange was free shipping. The sandals were clearly too long even tho the site said to order up a size. When the smaller size came, they were a little to short, but kenkoh wouldn't do free shipping back, which is disappointing because how do you know until you try them? especially when they tell you to order up. So I've decided to keep them since they're a better fit than the larger size. And they do feel good.