Johnnywas.com

Will not order online again. Tried to get info on Tappa jacket on Tuesday--bust measurement, Was told by phone and live chat that there was no way of getting that information--no one could contact warehouse and ask and no one was provided that pertinent data. Went ahead and ordered XXL and then tried Wednesday and Thursday to reach Maddie or anyone to see if that was correct size. In two days no one answered phone or answered voice mail. This will be my 30th piece of Johnny Was and I will order from Neiman Marcus as their return policy is more forgiving. These three days were such a hassle and usually my experience in your La Cantera store is so uplifting. I talked to Missy, and Bella, and others in your store--practicing due diligence before ordering--but all I can do is hope that it fits. As I have said, your sizing differs dramatically by fabric (cupra rayon, cotton, velvet, silk--but it even varies within the same material. I have several XL rayon and they billow yet tried on one in store yesterday and it would not close. So consistency with sizing , answering telephones, and empowering your reps by allowing them to access relevant/ pertinent info would help you retain and attract business. I am 73, still working and like to advertise your gorgeous line of clothing. Thanks

Love products. Ecommerce a nightmare; wrong items sent Sold out after purchase confirmed Payment system for paypal malfunctions Difficulty getting response via email customer service Lovely products terrible order fulfillment e.com system

It is difficult to check out I always have trouble with passwords and there is already an email address with that name...let me check out as guest. Three times I just said forget it. Also the returns process...have to get permission? Just let me return or exchange please. Other than that the products are beautiful.

Because your sizes vary so much your return policy for sale items is unacceptable and unfair to your loyal customers. That's why I no longer purchase online.

I cannot shop with you anymore if your sale items are non returnable. As much as I love your clothing, I cannot buy something that I know may not fit me, or I may not like, if I cant return it. Because your normal prices are so high, I can only buy your clothing on sale.. But now I cannot even do that, because of your policy. I will continue to shop at your Palo Alto store, where I can try things on before I buy them. But I only visit Palo Alto (because my parents and sister live there) and do not live close to a Johnny Was store where I live.(in Boulder, CO.) So that means I cannot buy your clothing on line anymore. Susan Shepard