No Communication
My order was placed as a 3 day priority shipping that I paid extra for. It went to the wrong address and when I tried to get in touch with a team member to help me...I couldn't. No phone number available, just e mail. I e mailed and it took days to get an answer and it was not helpful and I tried to ask more questions through the e mail (which is the only way). Still now response. If its important and you pay extra to have your cords sent in time for graduation I would not use this company,,,,its really messed my sons graduation up.