HH France EN

Return my money back!

Very bad experience all the way. After placing the order I did not receive any information for a few days. Did not receive any tracking number. When the package arrived it was someone else's order, Christmas got present ruined. And after that it took over 20 days and one reminder to process the refund.

2 items missing out of 4, without any notification from Helly Hansen. We had to claim reimbursement for the missing items, no apologies or commercial gesture from Helly Hansen whatsoever. Poor customer service, poor orders management, this is really disappointing from a renowned brand as Helly Hansen. Won't buy from this brand anymore.