Dryrobe US

Robe looks great - but USA warehouse screwed up the delivery address & it took a great effort by Dawn @ Dryrobe to sort it out and get it properly delivered…thanks, Dawn!

Not that impressed. Prefer Coucon robe.

I'm sorry to give a poor review due to a defect, but this was a birthday gift for a dear friend and she reported that it has a broken zipper, so hopefully you can make it right for her right away and she can love using it, at which point I have no doubt this review will bump up to 5 stars.

Your customer service is definately not up to par. I was trying to get a size M from your USA website and it took me days to contact someone about availability. After several emails with a customer service rep I still didn't get a clear answer. She gave me the totally wrong instructions on how to sign up for notifications and I finally had to tell her I was in the US. She was just answering me as if I were in the UK! Also, your website pictures are hard to tell how long the sleeves are. There is pictures of big men and tiny girls and no mid sized women. There are no measurements so I can hone the size chart and see what will work for me or even to see the measurement increments from size to size. I have a short sleeve one now and wish it were long sleeves. It was the only one on the site and came available after my emails with customer service. Also, she took my info and said she would contact me when one became available in medium. She didn't, I kept checking the site myself and saw it there one day and ordered it immeditely. She never has contacted me! I work in customer service and I know how it should go and yours doesn't. However, you do make an amazing product! I love my dryrobe, just wish it had long sleeves and wasn't such a hastle to get one.

Lack of inventory