willo.com

Would not purchase again

Customer service is very disappointing. My product started producing mold less than a month after purchase.

I would like to send this product back. It that possible? My child refuses to use it.

Would not recommend. Device doesn’t stay connected. App useless. I loved it and was excited about it the first month (convenient that’s the limit of their return policy). I did have 1 hiccup within the 30 days but when I called their tech support I was assured it was a fluke. Well it happens every week or so now and I am so over having to reconnect the devices multiple times per month. I’ve yelled at my kids thinking they weren’t brushing when really the app just wasn’t connected to the brush. I’ve contacted them within 60 days hoping to at least get a partial refund but they are unwilling to help. They got my money, that’s all they care about and I bought 2 of these things! To top it all off, I had my daughter use a regular brush the other day and her gums were bleeding so bad, so now I don’t even think this thing brushes good either

Only 30 day return. Black mold appeared after 2 months.