willo.com

Call concept, but needs some work.

Would not purchase again

Only 30 day return. Black mold appeared after 2 months.

⭐️ 1 Star (would leave zero if I could) Absolutely terrible customer service. My package was marked as delivered by FedEx, but the delivery photo clearly shows a completely different house — a single red door, while my home has double wood and glass paneled doors. When I reached out to Willo, they refused to help in any way. No replacement. No refund. No accountability. Nothing. They told me to knock on my neighbors’ doors (none of which have red doors) and basically go on a scavenger hunt for a package I already paid for. Then, they suggested I file a police report — over a $100 toothbrush — instead of just standing behind their product or shipping process. At this point, they have my money and I have nothing. Honestly, maybe it’s for the best — if this is how they handle customers, the toothbrush was probably going to be a disappointment anyway. Save your time, your money, and your sanity. Go buy an Oral-B at CVS. You’ll get your product the same day and won’t have to deal with a company that refuses to take responsibility for their own mistakes. Shady experience. Would not recommend.

My kid Kate this machine