inflexible ordering; poor products
Shopped Well Deserved several times and haven't been that pleased overall. I will say your shipping and order accuracy is outstanding.
But your ordering process is dated and much too rigid compared to most retailers today. There's no ability to add an item or change anything. If an item was forgotten, only recourse is to start new order and then pay high shipping costs because it didn't meet the minimum.
Merchandise prices are high, many items aren't offered on your site (that are FSA eligible) and the quality of things I have bought isn't that great. I really wish GEHA would give a straightfwd prepaid credit to spend elsewhere.