us.we-wood.com

I placed an order on Monday 10/2 and selected 2 day shipping (which cost like $15 extra). I received email confirmation for the order and got a notification that a shipping label was created. On Thursday 10/5, a day *after* I was supposed to receive my order, a customer service representative contacted me and said the item I purchased was actually out of stock and never shipped, even though I got two email confirmations. I told the representative to cancel and refund my order, and after two weeks I still haven't been refunded (but still no watch!). I very much like the products of WeWood and their efforts to replant trees with every purchase. I am very much disappointed by this experience of terrible inventory management and customer experience. I was told it may have been a "glitch" in the website. You're probably better off ordering from a third party.

I bought this watch as an anniversary/birthday gift for my husband. He opens it up, loves the look, reads how to set it and it doesn’t work. Oh the seconds hand tics away but the hour and minute hands never move. I’m not recommending this watch.

My husband loved his watch, unfortunately it was broken, been feel out and band cracked. I contacted customer service via phone and email. I was told that it could be repaired for $30. That was no problem I asked if they could send the parts they said yes! This was August 14th provided a tracking number after almost two weeks no part was received follow up was horrible never received part and was told part was no longer available. Very disappointed if I had been told this in beginning I would have been okay

Returned unwanted watch exactly as directed, and never received a refund. Emailed customer service team days ago, and never got a response. Very disappointed. Will not shop here again.

Your customer service is the worst I've ever encountered.