Broken Watch
I ordered a watch for my husband last year and another one for my dad. I love your concept and the look of your watches, I even had my dads engraved and he loved it. My husband was extremely careful with his watch, only wearing it on outings and not on a daily basis. His watch hands broke after only a few months of owning the watch. We contacted the company for a fix which they were very helpful with. We had to pay for shipping but had no other choice as two separate repair places in our area wouldn't touch it. We sent it in and a while later got what seems to be a new watch back. We're obviously very pleased that the watch was replaced. My concern is the longevity of the products, since my dads watch is personalized I would hate for something to happen to it. I would continue to purchase your watches in the future as gifts knowing they were long lasting for the people receiving them.