Watch Direct

Shipping was prompt.

Watch Direct gets 4 stars for how it resolved a defect in a new watch that had to be repaired in NZ where I live (Order 127326). It would be 5 stars if Watch Direct were a Tissot "Authorised Retailer" because then the warranty period from Tissot itself would be 2 years instead of the 1 year offered by Watch Direct. WD should become a Tissot authorised retailer if it wants buyers, particularly outside Australia, to have Tissot's 2-year warranties and easier means of resolving post-sale issues.

Watch was ordered 2 years back.. model no longer made. WR 100m with Eco drive system. Watch is fine.. Band was rubbish. Pins came out multiple times.. Watchmaker has now fixed. Watch was nearly completely written off as one of times it happened when riding by road bike and it smashed into concrete ditch on side of road. Citizen need to look at their QA on this..they have gone too cheap on the bands. 2. I think there is a market for a watch like your mil watch with screw dn crown. Eco drive. It has a crappy nylon band.. replace that with a decent stainless band and you have a submersible HD watch at $150 less than a diving watch price .. you will make motza in sales if you get the price right. have already emailed one of your salespeople about this idea. Tim F

The watch arrived within the promised time. The watch seems to be in good working order, but we didn't receive a user's guide and had to look that up online before we were able to set the time and use the watch. Thank you for your service.

Friendly professional responsive service.