Volcom Australia

Have bought a lot from you guys in the last twelve months (love your crews and hoodies) but this latest purchase left me disappointed. Blue pants are flimsy. Brown pants a terrible fit. I went to return them and was taken aback by the $9 admin fee I was set to be charged for returning a single item. No real point when the item was purchased as part of your warehouse sale. Will give the pants to a mate for free.

Parcel has still not arrived.

Volcom has always been one of my favorite brands, so I was excited to place an order that included both clothing and a bag. I completed the payment and waited for confirmation, but I didn’t receive any communication at all. Then, without any explanation, I suddenly got a refund—just for the bag. I was confused and disappointed, especially since the bag was the main reason I placed the order in the first place. The clothes arrived later, but the bag never came, and still no message or reason was provided. As a loyal customer, this experience was really frustrating. I expect better communication and transparency, especially from a brand I trust and admire.

Bought Large last , they were on the smaller side. Bought XL this time and they're too big. . . . why???

Shipping notice confirmed all items in stock and shipped but when I opened the package we were missing a pair of pants. I messaged and they said “we forgot to let you know they were out of stock you should have received an automated refund email”. No such email received and I had to chase the refund.