Volcom Australia

Parcel has still not arrived.

Volcom has always been one of my favorite brands, so I was excited to place an order that included both clothing and a bag. I completed the payment and waited for confirmation, but I didn’t receive any communication at all. Then, without any explanation, I suddenly got a refund—just for the bag. I was confused and disappointed, especially since the bag was the main reason I placed the order in the first place. The clothes arrived later, but the bag never came, and still no message or reason was provided. As a loyal customer, this experience was really frustrating. I expect better communication and transparency, especially from a brand I trust and admire.

Bought Large last , they were on the smaller side. Bought XL this time and they're too big. . . . why???

Shipping notice confirmed all items in stock and shipped but when I opened the package we were missing a pair of pants. I messaged and they said “we forgot to let you know they were out of stock you should have received an automated refund email”. No such email received and I had to chase the refund.

My last purchase (about 6 months ago) was an online order, it arrived and I was disappointed. Clothes weren't as good quality as what I had gotten from the past. Website said I would receive a free gift (towel) if I spent a certain amount and I didn't receive anything. Took a while to finally get hold of someone and when I did she just said they ran out. There was no indication that this was the case and the promotion was still ongoing. She just said if I wasn't satisfied I could return what had ordered. Not sure if she was overwhelmed or something but she didn't seam to care and not helpful at all. I returned half of my order and from then on decided not to buy from Volcom again. I've always liked the style of the Volcom range since I was a grom so naturally I'm pretty disappointed in the direction they've headed and my overall experience with the last couple of transactions. Hope you up your game in the future. Cheers, Mitch.