Volcom CA

I wrote a message and I did not receive a return. My sandal was too big and I want a exchange

I purchased item online on Black Friday and today is Dec 19th and I still haven’t received my order. Delivery date was supposed to be Dec 16th

Je n’ai toujours pas reçu mon linge j’étais supposer l’avoir le 11 déc et aujourd’hui nous somme le 17 dec et je ne l’ai pas encore

I attempted to order a bikini top, and received the bottoms. I attempted to re-order the bikini top, and again received the bottoms. I called the distribution centre and they informed me to contact Volcom customer service. I received an email from Volcom CS asking to see if I was satisfied. I sent a further 2 emails to them explaining that the disitribution centre likely had the items in their pick bins mixed up. I have not received any further communication, except this request to rate the service. In the meantime, I have attempted a third time to order the top....we will see what arrives!! I hope it is the top. advice - distribution needs to talk with customer service.

So disappointed of the quality of this product and the slow delivery compare to amazon ! Long time ago they give stickers with the order no more :( At least i’m still in love with Volcom