Vernal

Damaged part

Incompetence when issues get ‘escalated’

The desk itself is very nice. The desk is assembled easily and functions well. No complaints with the desk. The desktop computer attachment platform I purchased is one of the worst engineered items I have had them misfortune to come across. The bars that telescope inside one another only the main strut did not fit and I had to pound them into place with a rubber hammer. The bars which attach the computer platform to the main strut came bent out of the box and had to be bent back into shape. The threading for the M4 screw that holds the two pieces together was stripped out from the factory and entirely unusable. I had to use a tap and die set to rethread 3/4 holes in order to put the device together. Finally, one of the counter-sunk threaded inserts came loose when attaching the particle board platform to the brace and had to be wood glued back in place. Every single piece was unusable as provided. Furthermore, I purchased two units and both of them suffered from these exact same quality control issues. Your company should probably stop associating the name of your very good desk with this terrible accessory. The vast majority of your customers are probably not willing to use a tap and die set to make their items functional.

I was disappointed with the quality, especially considering the price. Parts started cracking while I was putting it together. Honestly, it felt cheaper than IKEA furniture but cost much more. Between the wait time and the quality issues, I don't feel it was worth the investment.

but your items somewhere else