Vanguard World

I have sent multiple emails because I followed your chart, but have an incompatible quick shoe. Wanted to send it back and get the right one. 3-4 emails later, I finally get a response saying a quick shoe to buy but I have to call to order. I work during the day and have a hard time finding time to make personal phone calls, so that's not much of an option. Plus, still no way to send the I correct item back. I love my tripod, but this customer service has been pretty frustrating.