us.amorepacific.com

Hello, I sent an email to customer service explaining that on Thursday, November 25th at 8:00pm, I placed a $528 order. That order was placed because I received an email from your company. Less than 12 hours later, you ran a free diffuser with a purchase of $250+ in which I sent a very polite email requesting that you send me the free diffuser as well. I received an email from your customer service person, who did not include his/her name, stating that your company doesn't honor promotions outside the validity date. While I understand policies, I would have thought that a $500 sale would have been accommodated for the free gift less than 12 hours after placing. Why couldn't an exception be made by a supervisor if the customer service representative didn't feel comfortable accommodating me? To be honest, why couldn't I have called and cancelled the order placed 12 hours prior and then rebuy everything with the free gift? I am not attempting to scam AmorePacific nor am I asking for something that anyone else would have received had they not responded to your original email on Thursday evening. Also, there is another individual in this household named Troy Powers and he too purchased $528 at the same time I did. He requested the free gift via email and was told the same thing, we won't receive it. Yesterday and today you have a 5 piece complimentary gift with a $225+ purchase and again, we won't receive anything for free for spending over $1000 between the two of us. I am a Director of Sales for the U.S. and in my history of the sales profession, this is not a typical way of doing business and for fostering loyalty. They are free gifts, give them to customer even if there are policies in place regarding timelines. Clearly no one is trying to get something free without spending $1000! I am very disappointed in your responses and it appears that AmorePacific is not concerned with empathy, understanding, and exceptions. I will reconsider future purchases based on this initial experience with your company and your customer service representatives. John Talbert Enesco Director of Sales - Specialty Markets 630-875-5300 (O) 917-664-9798 (C) mailto:jtalbert@enesco.com

Stated item would ship one day after ordering but after payment it says 10-15 business days! No phone number to call or chat only an email. Tried to cancel order. Never buy here again!

Don’t ship to Canada and cannot get samples to try the products I want before I buy from Sephora

SCAMMERS! HORRIBLE CUSTOMER EXPERIENCE. NEVER BUYING FROM THIS WEBSITE AGSIN

Website would not allow me to buy anything with a credit card. I tried several times over several days. I finally gave up. I had to revert to Amazon.