A+, no notes.
What a great operation.
First, the product is top notch.
The Shopify back-end worked fine as always, but shipping to my remote town is rarely fast or free and these boots were both. Not only that, but exchanging for a different size was completely painless and they immediately generated me a free shipping label, and by emailing a helpful human being I was able to piggyback an order for a jar of dubbin on the replacement shipping.
It's too bad these boots will probably last forever because I'd shop there again anytime.