trailervalet.com / Shopify

Bad customer service

Terrible customer service. Purchased product and 1 day later it went on sale. Contacted asking them to compensate the difference. Won’t recommend them to anyone, customer service is everything.

As soon as it got wet, it rusted solid, not worth the money

Do not recommend this product. This product is dangerous. Our trailer is within all the specifications listed. We read the instructions. We watched videos. We had 2 engineers using the product (one engineer who once worked for NASA), yet the only response I received is that we must not have used the product properly. Then I went and read the reviews on Lowes and person after person had the exact same issue we had. The trailer XL would roll out from underneath the trailer hitch. The first time it happened, the trailer collapsed falling to the ground. We were extremely fortunate nobody was hurt. DO NOT BUY THIS PRODUCT !!!!

Terrible company, highly unethical, they do not stand by their product or customers.