Review on the products and customer service
I have nothing but a good experience with both your customer service and product. All tho there is only one thing I recommend.
The products:
-Some sleeves tend to break apart after a couple of weeks.
(Maybe the new silk material will solve that)
-The bolt threads on the desk mount failed after a few months. And the part of the desk mount where you mount it on the desk has started to bend a bit so maybe change out the aluminum for something more durable to fix both the threads and the bending.
(This should be highly considered)
-There is a bit of slack in the original and the pro band, but the most in the pro band. (this is just to make the experience perfection)