It was so easy getting things resolved on my account when needed. I had somehow set up two subscriptions and Ashley H. was so quick and efficient getting everything taken care of for me
11 months ago
0
0
Susi
PFAS Free Lenses
So important to have something we insert in our eyes free of toxic chemicals!! Thanks Eiyan!! And thanks for great, personalized customer service!! PS Those free first-time lenses are really free!! Give them a try!
11 months ago
0
0
Leslie B.
Always Willing To Help!
I need to change my order dates (I had forgotten about it entirely) and they were so willing to help me get everything fixed and fixed quicker than I have ever had ANYTHING fixed before! Thank you so much for caring about your customers and making sure that things are taken care of promptly. We so do appreciate it! Thanks again! You have a customer for life here with me!
11 months ago
0
0
Kristin M.
Support care team was very
Support care team was very helpful.
11 months ago
0
0
Shelly
Helpful
I needed new pairs of contacts but couldn’t find the paper copy of my prescription. I know I just had my eye exam and I know it had not been a full year yet. I knew that I had ordered two pairs of contacts three months ago on Eiyan and wasn’t sure if they kept the prescription on file or if they would be able to help me. I reached out to customer support and they were able to find a solution and help me out. I appreciate the help and support given to me.