Honda Acura Online

Got the box did not open brought it to the installer. When he opened it a piece of of the mirror was cracked. The installer knowing we needed the car was able to use the piece from our car. Called the dealership to inform them of the issues with pictures to prove the crack and they didn’t want to see or hear our concerns. Only stating we should have contacted them and they would send out a new piece. Total disregard of the issue. Wouldn’t compensate use at all.

I had issues with my most recent order that allowed me to buy an item(2013 Acura MDX front brake dust shield), then cancel my order 2-3 later. I'm in the middle of the hub bearing installation and was waiting on this particular part to finish the job.

You should remove the expedited shipping option because each time I select it my packages never arrive on time. Last time I complained and requested a refund on shipping instead of looking into the issue I was disregarded and told to pick FedEx (which is not an option) or choose overnight. Not great customer service.

I requested a return and was told I would receive an RMA within 2-3 business days. It’s been 6 business days and I haven’t heard back.

I am honestly disappointed in how long it takes to get parts. I feel like it took forever from when I clicked my mouse to when usps got the items. I wish UPS/Fedex could have been an option for shipping because my parts were supposed to arrive on the 18th. USPS randomly now says expected on the 21st. Still don’t have parts and I don’t know if I will soon. They can’t blame the hurricane as this never was shipped anywhere near a hurricane. I paid $10 for very bad shipping. I’m not sure how real shops can fix cars when it takes weeks to get parts.