Steelcase Store

Very little notice on shipping and the bot didn't work but said it was trying to respond

The only advice I got was return it. No offer for a solution at all.

I received a creaky chair so your QC isn’t good

I really enjoy my chair, its helped my back and posture. I no longer feel pain. However, I believe I was delivered a misfitting head rest. The mount for the head rest does not fit the mold of the chair. It is impossible to get it to fit. Ive watched Steel Case instruction videos to no avail, I've even had other people try to install also to no avail. Ive watched multiple instruction videos, both from Steelcase and other chair reviewers on youtube. No matter how I try I cannot get the head rest to match and click/snap in like in the videos. Ive called support and they just explained to me what I already know what wouldn't work. They told me to reach out in an email, but instead of helping me I was told to contact the place where I bought it from. Well if your customer rep did any part of their job theyd be able to see the order number is directly from steelcase. I ordered it from your website and was still told to go kick rocks. I had been meaning to reach out again but I have more important things to do than try to find the time to email or call and just be told its someone else's problem. I spent close to $1,000 but for some reason Steelcase prefers to ignore their customers. I'd think that with what you charge for your furniture, it'd be top of the line customer service. I was very mistaken about that. If you have any sort of integrity youd make this right for me.

The chair is nowhere near worth that much. I expected stellar quality and I could have saved thousands just getting a simple office chair from WalMart.